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1. Booking your motorhome

2. Driving the motorhome

3. About the motorhome

4. Situations when in a motorhome


1. Booking your motorhome

What does the motorhome rental price include?

The quoted price is based on a fully equipped, fully fuelled Motorhome with full comprehensive insurance cover for the duration of the hire. Personal belongings are unfortunately not covered by the vehicle insurance policy and we advise that you make your own arrangements in this regard.

What is the minimum and maximum periods I can rent a motorhome for?

We are reasonably flexible around rental periods but do have a few rules:

(i) All weekend hires are from the Friday through to Monday - weekend hires are charged at a pro-rata rate in accordance with the current seasonal charges;

(ii) A week’s hire is for 6 nights/ 7 days (viz: Tuesday – Monday) – additional days will be charged at the pro-rata rate of the seasonal rate;

(iii) During peak seasons and holidays, a minimum hire period may be necessary and enforced;

(iv) As an exception, Planet Escapes may, from time to time, run mid-week specials. This is not the norm, however, and all mid-week specials are advertised on our social media sites and are on a ‘first come, first served’ basis.

How do I book a motorhome rental?

If you would like to enquire about booking a Motorhome:

Either…

(i) use the enquiry form on the ‘Contact Us’ page;

(ii) contact us via email on info@planetescapes.co.uk ; or

(iii) call us directly on 01702 567 917 and we will supply a quote for your requested hire period.

On accepting the quote, a booking deposit of £250 inc VAT will be taken over the phone to secure the booking, with the balance of the quote being payable in full a minimum of 8 weeks before your hire commences (or, if booked within those 8 weeks, by the date specified on the quote). The motorhome can be collected from the storage depot where a full hand-over process will take place. The storage depot is an extremely secure facility and you can leave your car there whilst you are out on hire.

When and where do I pick up the motorhome, and when do I have to drop it back?

The motorhome can be picked up from the storage depot between 12 and 4.30pm on the day of hire – the mandatory hand-over process takes about 1 hr to complete.

The motorhome should be returned between 10.30am and 2pm on the scheduled day of return.

Late return charges may be applied as per the T&Cs, which are sent as part of the quoting process.

Where do I leave my car when I pick up my motorhome?

You can leave your car at the secure storage depot whilst you are on hire.

Security includes CCTV and 2x electric gate entry system

Can I look at the motorhome before I book?

If you live in the Southend area, a site visit could be arranged by appointment…however, a full set of gallery pics and full motorhome description is available on www.planetescapes.co.uk

Can I cancel my motorhome booking?

Your motorhome booking may be cancelled up to 8 weeks prior to the start date.

If you cancel within 8-4 weeks prior, the booking deposit will be forfeit.

If you cancel within 4 weeks, all monies paid to date will be forfeit.

All ‘no-shows’ and cancellations within 2 weeks of hire commencement date will incur a 100% penalty of all monies paid towards the cost of the hire.

Are your motorhomes suitable for hire all year around?

Our motorhomes are suitable for all year hire and have an internal heating system that allows for a thermostatically-controlled temperature to be maintained. All windows (including the front windscreen) have a dual screen system that further reduces heat loss and the cabin windows have insulated panels for night-time use.

What payments do you accept?

We accept the following payment options: Debit Card, Credit Card, BACS, and Cash. Cheques accepted with prior permission. However, all cheque payments will need to clear and reflect in the account before the motorhome will be released on hire.


2. Driving the motorhome

What is the age and driving licence requirements of a motorhome?

In order to be a registered driver on your motorhome hire, you will need to be at least 21yrs old and have had your full category B/B1 UK/EU driver’s licence for a minimum of 2yrs (there is an increase in the insurance excess if you are younger than 25).

A maximum of 6 penalty points is allowed providing the points were accrued for minor offences (ie: speeding).

Can I have more than one driver during motorhome hire?

Yes, however all drivers will need to be specified on the booking documentation.

We only allow a maximum of 3x specified drivers per hire.

There is a fee of £50 for each additional driver.

Where can the motorhome be driven?

We currently do not allow our motorhomes to travel overseas. However, we will be happy to discuss this possibility (in person) on the understanding that there will be extra hire-, insurance-, and mileage- costs involved. All toll/ferry costs are for the account of the hirer. The motorhomes can be driven on any UK road, but provision for the size of the motorhome and road surface conditions should be taken into account when planning your route (especially if you are inexperienced in driving vehicles of this size). ‘Wild-’ or, ‘Roadside-’ camping is illegal in the UK and we suggest that you book official campsite pitches when arranging your trip itinerary – a membership to the Caravan and Motorhome Club of the UK will give you access to over 400 campsites nation-wide (this can be arranged on your behalf.)

Is it difficult to drive a motorhome?

Although you are legally allowed to drive our motorhomes on a standard UK/EU car licence (Category B/B1), and the basic controls are exactly like a car, allowances should be made for the increased dimensions and road-weight of the vehicle. If you are an inexperienced driver, try to stick to major roads, avoid tight parking situations (park away from other vehicles), narrow driving situations, be extra aware of overhanging branches, and drive at a slower speed until you gain confidence in how the larger, heavier vehicle handles.

What fuel-information related information do I need to know about a motorhome?

All our Motorhomes run on DIESEL fuel. They are the latest Euro 6 compliant engines and, as such, fall into Category 2 (2nd cleanest category) of the CRIT-Air emissions system.

The motorhome will contain a full tank of diesel when collected for hire and must be returned with a full tank.

How long can a motorhome be parked on the street?

Our motorhomes are allowed to use roadside parking and are governed by all legal traffic restrictions ie: time duration, costs etc. Whilst overnight parking is allowed (parking restrictions notwithstanding), overnight ‘camping’ is not. Booking a pitch at a campsite is always the easiest route to enjoying a hassle-free holiday.

Where can I book a motorhome overnight?

We advise customers to use the campsites provided by the Caravan and Motorhome Club of the UK, although any registered campsite may be used. To ensure that there is a pitch available after a long drive, we advise that you book your overnight stays prior to your hire and a fully-serviced pitch will allow for 240V hook-up and fresh water supply.

Is it legal to walk around an RV while driving?

No, all passengers should be seated and safety-belted whilst the motorhome is in motion.

Can you give any more information on motorhome campsites?

Most campsites are focussed on allowing guests to enjoy a restful stay. The majority of campsites provide outstanding facilities (ie: ablution blocks, wash-up areas, fresh water top-up points, waste/grey water disposal, and even onsite shops where basic provisions can be obtained). If you require a fully serviced pitch (includes electric hook-up point and fresh water) this would need to be specified at time of booking.


3. About the motorhome

How do I know which motorhome to book?

Our fleet of motorhomes are all 5-belt, 6-sleeper units, with diesel engines and manual transmission.

Do you have any automatic motorhomes available to hire?

We currently do not have any automatic transmission vehicles available.

What is provided in the motorhome, and what do I need to take?

The motorhome is fully-equipped with 6x cutlery & crockery, basic cooking utensils, cooking pots, oven trays, a kettle, a toaster, TV/DVD combination, tea-towels and cleaning supplies, toilet chemicals and bio-degradable toilet-paper rolls.

All personal requirements should be supplied by the hirer.

However, bedding and towel sets can be provided as a cost option.

Do your motorhomes have shower and toilet facilities?

Our motorhomes have shower and toilet facilities and are hot water supplied.

The water can be heated by either the on-board gas supply or via the 240V hook-up

Is there Wi-Fi on board the motorhome?

There is no specific facility for wi-fi supplied as standard with the motorhome.

Providing the campsite signal is strong enough, normal mobile connectivity can be achieved across the majority of the UK.

What onboard entertainment is available in your motorhomes?

The motorhome is supplied with a TV/DVD combination set and has DAB radio in the cabin area. The TV can be powered by either the 12V leisure battery or via the 240V supply. There are standard 3-pin plug points in the habitation area although these only work once the motorhome is hooked-up via the 240V power cable.

Do you allow smoking in your motorhomes?

Our motorhomes are smoke-free zones and penalties will be charged if guests are found to have smoked in the internal/habitation areas.

Do you allow pets in your motorhome?

We do allow pets provided written permission is arranged prior to hire commencement. There is a surcharge of £50 per pet/per hire to cover cleaning costs and any minor damage that may occur. Any major incidents (ie: destruction due to chewing-, or upholstery-, damage will be assessed and must be covered by the insurance excess).

Will my motorhome have a baby seat?

Our motorhomes do not come with baby seats as standard. All child seats will need to be fixed to the chair via the safety-belt system as no ISO-fix points are fitted to the seats.


4. Situations when in a motorhome

What happens if something inside the motorhome breaks while we are away (eg. the cooker/fridge)?

Our motorhomes pass regular habitation checks and all appliances are annually PAT-tested and then signed off – so there really should not be a problem. However, in the unfortunate event that an appliance stops working, you must first phone the customer service number supplied in your Hand-over manual whereupon a member of staff will log the issue. You will be walked through a basic troubleshoot process as most appliances on-board are dual-powered units and the problem may be fixed by simply swapping the power source. However, if this process does not work, you will then be supplied with a repair reference number which will authorise a local repair.

What happens if I breakdown?

The motorhomes have full breakdown cover (contact number supplied in the Hand-over manual). In the event of a puncture, a tyre-repair kit is supplied to allow you to reach a destination where the puncture can be repaired properly.

What do I do in the event of an accident or damage?

In the event of an accident, loss or damage arising out of the use of the vehicle, the hirer must:

(i) Notify Planet Escapes within 24hrs of the event happening;

(ii) Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;

(iii) Complete a European accident report form as supplied (if in Europe);

(iv) Not make any admission of liability to other parties, settlement offer or other like offer;

All other accident/damage considerations are clearly listed in the Planet Escapes Terms & Conditions, which are sent as part of the quoting process.

Still can’t find the answer you are looking for? Get in touch with one of our motorhome hire experts or call us today: 01702 567917

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